Agility Medical Group Return Policy
Our return policy is designed to ensure a hassle-free experience, allowing you to focus on what truly matters. Discover how we make returns simple and straightforward.
Understanding Our Return Policy
At Agility Medical Group, we strive to provide our customers with the highest level of satisfaction. Our return policy is crafted to offer flexibility and ease. Eligible products can be returned within 10 days of purchase, provided they are in their original condition and packaging. To initiate a return, customers must contact our support team to receive a Return Authorization (RA) number. Please note that certain items, such as custom orders and clearance items, may not be eligible for return. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part. Our goal is to ensure a seamless return experience, allowing you to shop with confidence.
Initiate Your Return
Call or email us to start a return request. Provide your purchase receipt and a brief explanation of the reason for the return.
Prepare Your Item
Carefully pack the item in its original packaging. Ensure all accessories and documentation are included to avoid any delays. Write the RA number provided on the box prior to shipping.
Ship the Package
Attach the your return label to your package and drop it off at your nearest shipping location. Keep the receipt for tracking purposes.
Your Questions Answered
We’ve compiled a list of frequently asked questions to help you navigate our return process with ease.
How do I initiate a return?
To start a return, please contact our customer service team to obtain a Return Authorization (RA) number.
What is the return period?
You can return eligible items within 10 days of the purchase date.
Are there any items that cannot be returned?
Who pays for return shipping?
Can I exchange an item?
How long does it take to process a return?
Phone
(405) 842-2500
Address
3112 Cooke Way
Oklahoma City, Oklahoma 73179
Need Assistance with Your Return?
If you have any questions or need to initiate a return, we’re here to help. Reach out to our dedicated team at AgilityUSA and let us assist you in getting back in the game of life.